Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using the Grab Event Rentals website ("Website") and

engaging in any transactions with Grab Event Rentals ("Company," "we," or "us"). These Terms govern your access to and

use of the Website, as well as any rentals or purchases made through the Website. By accessing or using the Website, you

agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using the Website.

1. General Requirements

A valid credit card and driver’s license are required for renting any items.

2. Definitions

Rental Company: Refers to Grab Event Rentals, including its owners, officers, directors, and employees.

Customer(s): Includes the primary renter, guests/visitors of the Customer, and their agents, contractors, and/or

employees.

Rental Agreement: Refers to the itemized list of rental items included in the electronic estimate or invoice, which, upon

signature/acceptance and/or payment of a deposit or full amount, signifies the Customer's agreement with its terms.

Rental Centre: Refers to the Grab Event Rentals address located at 564 Coach Dr, Mississauga, ON L5R 0C4.

3. Obligations and Payment

The Customer acknowledges the responsibility of reading and understanding these Terms in their entirety.

The Customer authorizes Grab Event Rentals to charge their credit card for any damages or loss incurred during the rental

period.

4. Payment Policy

Reservation Payment: A 25% non-refundable payment of the total order balance is required to confirm the reservation.

For orders totaling $2000 or more, a 50% non-refundable payment of the total order balance is required to confirm the

reservation.

Final Balance: The remaining balance must be paid in full seven days prior to the event date.

Automatic Charges: By booking with Halton Event Rentals, the Customer authorizes automatic charges for the

remaining balance on the specified date.

Payment Methods: Payment methods include e-transfer to [email protected], cash, credit card, or cheques

payable to “Halton Event Rentals.”

Failure to Pay: Failure to meet payment obligations may result in order cancellation without refunding the initial

reservation payment or incurring late payment charges.

Cancellations:

All initial reservation payments (25% or 50% as applicable) are non-refundable under any circumstances.

No cancellations will be processed within seven days of the event date.

Adjustments to orders can be made until seven days before delivery but cannot reduce the total price below the

original invoice balance.

5. Possession and Title

Halton Event Rentals will reserve the listed items for the Customer upon receiving the required non-refundable

reservation payment (25% or 50%). Placement of an order and payment of the reservation fee constitutes full legal

acceptance of these Terms.

The rental period begins and ends as per the times specified in the Invoice or reservation.

If rental items are unavailable before the delivery date, Halton Event Rentals may offer reasonable substitutes or issue

credits without liability.

All rental items remain the property of Halton Event Rentals. The Company reserves the right to reclaim items without

notice or legal process.

6. Unsafe Conditions and Inclement Weather

Halton Event Rentals reserves the right to refuse installation or delivery of equipment due to unsafe conditions or

weather.

In case of unsafe weather, orders may be canceled.

Tents provide limited protection from weather conditions. Customers must evacuate tents during severe weather.

7. Delivery

Delivery schedules are subject to delays due to factors beyond the Company’s control (e.g., traffic, weather).

Customers must verify all items upon delivery.

The Customer is responsible for any damage or injury during the use of delivered equipment.

8. Customer Pick-Up and Return

Location: All customer pick-ups and returns must be completed at our address at 1236 Speers Rd Unit 11, Oakville.

Strict Scheduling: Pick-up and return of items are permitted only during our designated daily pick-up/return windows or

at the specific time selected in your reservation.

Staff Availability: These windows are strictly enforced to ensure staff is on-site and available to assist with your order.

Access to our location for pick-ups or returns outside of these times is not permitted.

No Unscheduled Access: Arriving outside of your selected window may result in the equipment being unavailable for

pick-up or our location being closed for returns.

Loading & Safety: Customers are responsible for the safe loading and securing of equipment into their own vehicles.

Halton Event Rentals is not responsible for any damage to customer vehicles during the loading or unloading process at

our location.

Property Rules: Customers must adhere to all parking and traffic signage within the complex at 1236 Speers Rd.

9. Equipment Acceptance, Return, and Missing Items

Verification: It is the Customer's responsibility to count and verify all items upon receiving them, whether via Company

delivery or Customer pick-up at our location. The same responsibility applies during return (whether via Company pick-

up or Customer drop-off).

Return Condition: All rental items must be returned in their original containers/packaging.

Stacking & Collection: For Company deliveries, all equipment must be stacked and placed in the same specific area

where items were initially dropped off.

Labor Fees: Unless a setup/dismantle service was purchased in advance, a labor fee of $1.00 per item will be applied if

Company staff is required to collect, stack, or dismantle items upon pick-up.

Missing Items: Any discrepancies in equipment count discovered during return processing will be charged to the credit

card on file.

10. Cleaning Policy

All equipment must be returned in a clean state to avoid additional charges. Specific requirements include:

Coffee Urns: Must be rinsed and wiped. A $5.00 cleaning fee applies if not returned clean.

Chafing Dishes: Must be rinsed, have all food debris removed, and be wiped down. A $5.00 cleaning fee per dish

applies if not returned clean. Avoid steel wool to prevent scratching.

Popcorn Machine: Must have all food debris removed and be wiped with a damp cloth (no deep clean required). A

$25.00 cleaning fee applies if not wiped.

Cotton Candy Machine: Must have all food debris removed and be wiped with a damp cloth (no deep clean

required). A $25.00 cleaning fee applies if not wiped

11. Damaged Equipment

Customers are liable for the cost of any missing or damaged items. Charges will be applied to the credit card on file.

Damages or missing items must be reported immediately upon discovery.

12. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of Halton Event Rentals and

protected by intellectual property laws.

Content is for personal and non-commercial use only. Unauthorized use, reproduction, or distribution is prohibited.

13. Modifications to the Terms

Halton Event Rentals reserves the right to modify or replace these Terms at any time without prior notice. Continued use

of the Website signifies acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the province of Ontario, Canada.