Grab Event Rentals - Terms & Conditions

📞 Communication Policy:

  • Communication Consent:
    By placing an order, the customer agrees to receive communications related to their rental order via email and/or text message using the contact details provided. Customers can opt out of communication by emailing to grabeventrentals@gmail.com to withdraw consent.

🔒 Requirements:

  • Credit Card & Govt Issued ID: Mandatory for all rentals.

💳 Payment Policy:

  • Full Payment Required: To confirm your reservation full payment is required.
  • Automatic Charges: The customer authorizes Grab Event Rentals to charge the credit card on file for damages or additional charges arising from modified reservations.
  • Payment Methods: Accepted forms include e-transfer, cash, credit card, or PayPal.
  • Late Payments: Orders may be canceled without prior notice if payment is not received by the due date.

🚗 Customer Self-Pickup & Drop-Off:

  • Responsibility: Customers handle loading, unloading, and securing rental equipment.
  • Condition of Goods: Items are rented "as is." Verify and accept their condition during pickup or delivery. Acceptance confirms the items are in good working order unless noted in the rental agreement.
  • Pickup/Return Timing: Mon-Fri: 8 AM-8 PM, Sat-Sun: 10 AM-6 PM, or as stated in your order.
  • Process: Pickup/drop-off address/instructions are provided upon reservation.

🎪 Equipment Damage / Return Policy:

  • Damages & Missing Items: Customers will be charged the full retail value for damaged or missing items. Report any issues immediately.
  • Chafing Dishes: Must be returned clean. A $5 cleaning fee per chafer applies if not properly cleaned. Avoid using steel wool for cleaning.

🚚 Delivery & Pickup Service:

  • Delivery Schedule: Deliveries occur up to 24 hours before the reservation start time, and pickups occur up to 24 hours after the reservation ends.
  • Rental Period: Defined by the selected start and end dates/times.
  • Delivery Conditions: Unsafe conditions or severe weather may prevent delivery.
  • Pickup Readiness: Items must be stacked and stored at the original drop-off location unless setup service was included.

📅 Cancellations & Adjustments:

  • Refund Policy:
    • 2 Weeks Prior: Full refund.
    • 1 Week Prior: 50% refund.
    • Less Than 1 Week: No refund.
  • No Refunds for Unused Items: No refunds or discounts are issued for items that are not used, as the rental charge applies to the rental period, not usage.
  • Credit Option: Credits may be issued case-by-case for cancellations due to unforeseen circumstances, valid for one year from the original reservation date.
  • Order Adjustments: Changes can be made up to 24 hours before delivery or pick up but cannot reduce the total price below the initial payment.

⚠️ Liability:

  • Responsibility: The customer is liable for property damage or personal injury resulting from the use of rented items.
  • Proper Use: Rented items are not for standing/leaning. Use on level grounds only. Chairs support up to 220 lbs; tables up to 600 lbs.
  • Pop-Up Tents: Customers must monitor weather and water buildup on tents during rain. Notify Grab Event Rentals immediately to avoid damage or injury.

🔧 Loss & Damage:

  • Responsibility: Customers are responsible for all equipment from receipt to return.
  • Replacement Costs: Full retail value will be charged for damaged, lost, or stolen items.

⏰ Late Returns:

  • On-Time Return: Rentals must be returned on the agreed date/time to avoid extra charges:
    • 1st Hour: No charge.
    • 1-4 Hours Late: 20% of a rental day.
    • Over 4 Hours Late: Full additional rental day charge.

🛠️ Additional Terms:

  • Event Setup & Takedown: If setup service is added, customers must ensure the site is ready before delivery to avoid delays.
  • Weather Impact: For outdoor events, weather-related delays or cancellations may incur additional fees unless otherwise arranged in advance.

By renting equipment from Grab Event Rentals, you agree to these Terms & Conditions.

Consents and Information

We collect information from you when you register on our website, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

· Any of the information we collect from you may be used in one of the following ways:

· To personalize your experience (your information helps us to better respond to your individual needs)

· To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

· To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

· To process transactions

· Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

· To send periodic emails

· The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so as long those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

YOUR CONSENT

By using our site, you consent to our online privacy policy. If we decide to change our privacy policy, we will post those changes on this page.